FAQ

What is the return policy?

Click here to view our Returns Policy

What is the cancellation policy?

Once an order has been approved and is in production it cannot be cancelled and the customer will be charged the quoted cost of the order.

How safe is my personal information?

Military Shop uses industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. For more information please consult our Privacy Policy.

What do you do with customer's credit card information?

Military Shop uses Securepay to handle online credit card payment, which means that we don't store your credit card details. As soon as your transaction is approved the information is cleared from our system.

How long is a quote valid for?

A quote is valid for 30 days after it has been given.

Delivery of Goods

The estimated delivery time is listed on the detail page of each product that is listed on the website.

Shipping Costs

Our system will work out the most economical method to deliver your order to you. The system calculates the cost of freight by the weight and cubic volume of your order as well as the destination. The system will then select the most cost effective method using either Australia Post, TNT, Universal Couriers or Toll. Larger orders may be sent via pallet to reduce freight costs.

You can calculate your shipping costs before finalising your order on the orders page by simply filling in your delivery address.